Sr Program Manager, Global Escalations

This role is based in multiple locations including New York, Chicago, Phoenix, and San Francisco.

Compensation:

Base salary ranges from USD$105,000 to USD$145,500 per year depending on location.

Responsibilities:

• Manage escalation agent tooling and governance initiatives.
• Develop structural foundations for escalations programs.
• Drive continuous improvement in existing escalations processes.
• Collaborate with cross-functional teams to enhance customer experiences.

Basic Qualifications:

• 4+ years of experience in program management or related fields.
• Bachelor's Degree.

Preferred Qualifications:

• Experience in building efficient processes across large organizations.
• Strong analytical and communication skills.
• PMP, Six Sigma, Agile or comparable certification.