EDD Operations Manager

This role is based in Bengaluru, India.

Key Responsibilities:

• Lead and manage teams involved in Enhanced Due Diligence.
• Oversee daily operations and service delivery for EDD workflows.
• Implement and manage processes to identify high-risk customers and businesses.
• Collaborate with global stakeholders to ensure compliance and operational effectiveness.
• Promote process improvement and innovation within the EDD function.

Required Experience and Skills:

• At least 8+ years of direct experience in managing teams.
• Experience in the financial services sector, particularly related to payments, risk, and compliance.
• Strong understanding of Enhanced Due Diligence, Know Your Customer (KYC), and Customer Due Diligence (CDD) requirements.
• Knowledge of financial crimes, including AML investigations.
• Exceptional written and verbal communication skills.
• A robust background in operations, including the launch of new processes and service delivery.