Technical Support Engineer - Dynamics CE (Customer Engagement)

This role is based in Japan, with options for remote work.

Responsibilities:

• Communicate with customers via phone, Teams, and email to understand their issues and needs.
• Conduct troubleshooting and analysis to provide optimal solutions.
• Collaborate with development teams to handle complex technical problems.
• Stay updated on the latest technologies and conduct training sessions for team members.
• Provide feedback to improve product quality and create content for customer self-resolution.

Qualifications:

• 3+ years of experience in IT, including technical support or consulting.
• Experience in customer interaction and effective negotiation skills.
• Strong problem-solving abilities and logical thinking.
• Fluent in Japanese and conversational in English.