Support Escalation Engineer

Microsoft

📍 Australia, New South Wales, Sydney

Scraped: January 9, 2026

This position is based in Sydney, Australia.

Responsibilities:

• Own, investigate, and solve complex customer technical issues.

• Lead knowledge sharing through readiness programs and mentoring.

• Collaborate with engineering teams for product improvements.

Qualifications:

Bachelor's degree in Computer Science, IT, or related field.
1+ years of technical support or consulting experience.
Proficiency in troubleshooting and debugging.
Strong communication skills for engaging with stakeholders.

Work Environment:

3 days a week in-office, with less than 25% travel required.

Note:

This role requires weekend shifts and on-call rotation coverage.

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