Support Escalation Engineer

This position is based in Sydney, Australia.

Responsibilities:

• Own, investigate, and solve complex customer technical issues.

• Lead knowledge sharing through readiness programs and mentoring.

• Collaborate with engineering teams for product improvements.

Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.
• 1+ years of technical support or consulting experience.
• Proficiency in troubleshooting and debugging.
• Strong communication skills for engaging with stakeholders.

Work Environment:

3 days a week in-office, with less than 25% travel required.

Note:

This role requires weekend shifts and on-call rotation coverage.