Support Engineer - Developer & Azure Services (DAS) - App Service, Media, Web Applications, Browsers

Location:

Japan, Multiple Locations, with remote work options available.

Responsibilities:

• Provide high-value support services to customers, addressing technical issues and understanding their business needs.
• Collaborate with global support engineers and development teams to deliver technical solutions.
• Utilize debugging skills and troubleshooting tools to analyze and resolve customer issues.
• Contribute to product quality improvement by providing feedback from customer interactions.
• Engage in knowledge sharing and mentoring of new engineers.

Qualifications:

• 3+ years of technical support or IT experience, or a bachelor's degree in a related field with 1+ year of experience.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills in both Japanese and English.

Tech Stack:

Azure App Services, Azure Monitoring, .NET, Visual Studio, Azure DevOps, and various programming languages including C#, Java, and Python.