Senior Customer Experience Program Manager

This role is based in Hyderabad, India.

Responsibilities:

• Lead end-to-end customer engagement lifecycles, ensuring alignment with program goals.
• Orchestrate capability delivery by coordinating engineering escalations and project advisories.
• Facilitate regular service reviews and maintain transparency with customers.
• Advocate for customer needs by capturing feedback and facilitating sessions.
• Drive program growth by identifying improvement opportunities.

Qualifications:

Required:

• Bachelor's Degree in a relevant field and 4+ years of experience in program management or related roles.
• Proven experience in enterprise customer engagement and managing complex customer engagements.

Preferred:

• Commitment to customer success and proactive problem-solving.
• Experience with Microsoft support tools and enterprise device management.