UX Program Manager, UX Programs and Operations, GPay

This role is based in Bengaluru, Karnataka, India.

Responsibilities:

• Identify and execute on opportunities to help the team maximize and improve their velocity and impact, supporting UX researchers.
• Lead and collaborate with UX team leadership in key project decision-making and coordinate delivery for multiple UX related projects simultaneously.
• Collaborate with leadership in scaling the team by identifying, prioritizing and sequencing programs across teams and products.
• Serve as a bridge between UX, Engineering, and Product Management teams, connecting all three groups and making sure interdependencies are understood and planned for.
• Identify team needs with regards to process, tools, documentation, and asset management, driving required changes.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of program management experience within design or UX organizations.

Preferred qualifications:

• Experience analyzing UX metrics and data to leverage insights that drive strategy and program prioritization.
• Experience working on operational initiatives that streamline the UX design process and drive a culture of user-centered development.
• Experience working with cross-functional partners to manage projects and build stakeholder relationships.
• Experience managing operational, product and team health risks within a UX context, and ability to align UX practices with business requirements.
• Experience with design systems or other design infrastructure, including ability to deliver work across organizations.
• Ability to build and launch programs that improve the organization and support UX researchers.