Top Customer Solutions Developer, Mission Critical Services, High Touch Support

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Develop in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Advocate for customer needs with internal teams to improve the product.
• Ensure 24-hour customer support, including non-standard work hours.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience in troubleshooting, advocating for customers' needs, or software development.
• Experience creating content for technical audiences.
• Proficiency in Java, C, C++, Python, Go, or JavaScript.
• Experience with network troubleshooting tools.

Preferred qualifications:

• Experience with distributed systems and cloud services.
• Knowledge of financial exchange industry terminology.
• Experience with ultra-low latency systems and networking protocols.
• Familiarity with Linux/Unix systems and networking fundamentals.