Top Customer Solutions Developer II, Networking, Google Cloud

This role is based in Waterloo, ON, Canada.

Compensation:

CAD 170,000-174,000/year + bonus + equity + benefits

Responsibilities:

• Triage and manage technical escalations, including platform outages and technical issues.
• Develop an in-depth understanding of Google Cloud's product technology and architectures.
• Act as a consultant for internal stakeholders to resolve technical deployment obstacles.
• Work as part of a global team ensuring 24-hour customer support.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in troubleshooting and advocating for customers' needs.
• Experience in coding with Java, C, C++, Python, or Go.
• Ability to communicate in Mandarin fluently.

Preferred Qualifications:

• Experience with public cloud services and infrastructure.
• Knowledge of networking fundamentals and Linux/Unix systems.