Top Customer Solutions Developer II, Networking, Google Cloud

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Work with customers on production deployments to resolve issues and achieve product readiness and availability.
• Triage and handle technical escalations, including platform outages and technical issues.
• Develop an in-depth understanding of Google Cloud's product technology and architectures.
• Act as a consultant and subject matter expert for internal stakeholders.
• Ensure 24-hour customer support, including non-standard work hours.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience in troubleshooting and advocating for customers' needs.
• Experience in coding/scripting with Java, C, C++, Python, or Go.
• Experience with web technologies (e.g., HTTP, HTML, DNS, TCP).

Preferred qualifications:

• Experience in crisis response and public cloud services.
• Knowledge of networking fundamentals and Linux/Unix systems.