Top Customer Solutions Developer II, Data Analytics, Google Cloud

This role is based in Waterloo, ON, Canada.

Compensation:

CAD 158,000-162,000/year + bonus + equity + benefits

Responsibilities:

• Resolve customer issues on production deployments and manage technical escalations.
• Develop an understanding of Google Cloud's product technology and troubleshoot customer-reported issues.
• Advocate for customer needs with internal teams to improve product success.
• Work as part of a global team providing 24/7 customer support.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in troubleshooting, customer advocacy, or software development.
• Experience with Java, C, C++, Python, or Go.
• Familiarity with distributed systems and web technologies.

Preferred Qualifications:

• Experience with public cloud services, data analytics, and big data applications.
• Experience in crisis response and escalation management.