Top Customer Solutions Developer I, Networking, Google Cloud

Location: Waterloo, ON, Canada; Austin, TX, USA

Compensation:

CAD 128,000-132,000 + bonus + equity + benefits

Responsibilities:

• Provide high-touch support for critical customers, managing incidents and improving workload reliability.
• Troubleshoot technical issues, including debugging and system administration.
• Collaborate with internal teams to advocate for customer needs and improve product offerings.
• Work as part of a global team ensuring 24-hour customer support, including non-standard hours.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 3 years of experience in customer support or software development.
• Proficiency in coding languages such as Java, C++, Python, or Go.
• Experience with web technologies and distributed systems.

Preferred Qualifications:

• Experience in crisis management and public cloud services.
• Knowledge of networking fundamentals and Linux/Unix systems.