Top Customer Solutions Developer I, Networking, Google Cloud

This role is based in Waterloo, ON, Canada or Austin, TX, USA.

Compensation:

$123,000-$176,000/year + bonus + equity + benefits

Responsibilities:

• Resolve customer issues and ensure product readiness and availability.
• Triage technical escalations, including outages and executive concerns.
• Act as a consultant for internal teams to improve Google Cloud services.
• Provide 24-hour customer support, including non-standard hours.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 3 years of experience in customer support, troubleshooting, or software development.
• Proficiency in Java, C, C++, Python, or Go.
• Experience with distributed systems and web technologies.

Preferred Qualifications:

• Experience in crisis response and public cloud services.
• Knowledge of networking fundamentals and Linux/Unix systems.