Top Customer Solutions Developer I, Databases and Storage, Google Cloud

This role is based in Waterloo, ON, Canada.

Compensation:

CAD 128,000-132,000/year + bonus + equity + benefits

Responsibilities:

• Resolve production deployment issues and triage technical escalations.
• Build understanding of Google Cloud's product technology and architectures.
• Consult as a subject matter expert for internal stakeholders.
• Support customers globally as part of a 24-hour customer support team.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 3 years of experience in troubleshooting, advocating for customers, or software development.
• Experience with Java, C, C++, Python, or Go.
• Experience with distributed systems and web technologies.

Preferred Qualifications:

• Experience in crisis response or escalation management.
• Familiarity with public cloud services, data analytics, and big data applications.