Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders to resolve technical deployment obstacles.
• Work as part of a global team providing 24-hour customer support.
• Engage with customers on their production Google Kubernetes Engine/Anthos deployments to resolve issues.

Minimum qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience in troubleshooting and advocating for customers' needs.
• Experience with coding in Java, C, C++, Python, or Go.
• Familiarity with web technologies (e.g., HTTP, HTML, DNS, TCP).

Preferred qualifications:

• Experience with public cloud services and infrastructure.
• Experience in crisis response or escalation management.