Top Customer Solutions Developer, High Touch Support

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Develop an understanding of Google Cloud's product technology and architectures by troubleshooting and determining root causes for customer-reported issues.
• Act as a consultant and subject-matter expert for internal stakeholders to resolve technical deployment obstacles.
• Advocate for customer needs with internal teams to improve the product.
• Ensure 24-hour customer support, including non-standard work hours.
• Work with customers on Google Kubernetes Engine/Anthos deployments to resolve issues.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 6 years of experience troubleshooting and advocating for customers' needs.
• Experience with coding in Java, C, C++, Python, or Go.
• Experience with web technologies and distributed systems.

Preferred Qualifications:

• Experience with public cloud services and infrastructure.
• Experience in crisis response or escalation management.