Top Customer Solutions Developer, Data Analytics, Google Cloud

Location: Waterloo, ON, Canada

Compensation:

CAD 158,000-162,000/year + bonus + equity + benefits

Responsibilities:

• Resolve production deployment issues and manage technical escalations.
• Develop understanding of Google Cloud's product technology and troubleshoot customer-reported issues.
• Act as a consultant and subject matter expert for internal stakeholders.
• Advocate for customer needs with internal teams to improve products.
• Provide 24-hour customer support, potentially including non-standard hours.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in troubleshooting, customer advocacy, or software development.
• Experience in creating technical content and debugging code in languages such as Java, C++, Python, or Go.
• Familiarity with distributed systems and web technologies.

Preferred Qualifications:

• Experience in crisis response and developing developer tools.
• Background in data analytics, ETL development, and big data applications.
• Familiarity with public cloud services, particularly Google Cloud Platform.