Top Customer Solutions Developer, Compute, High Touch Support, Google Cloud

Location: Waterloo, ON, Canada; Austin, TX, USA

Compensation:

$147,000-$216,000/year + bonus + equity + benefits

Responsibilities:

• Resolve production deployment issues and ensure product readiness.
• Triage technical escalations including outages and executive concerns.
• Act as a consultant for internal teams to improve Google Cloud.
• Provide 24x7 support, potentially requiring non-standard hours.

Minimum Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 6 years of experience in customer support or software development.
• Proficiency in coding with Java, C, C++, Python, or Go.
• Experience with distributed systems and web technologies.

Preferred Qualifications:

• Experience in crisis response and public cloud services.
• System/network administration experience with Linux/Unix.
• Experience debugging complex workload issues in cloud environments.