Top Customer Solutions Developer, Compute, High Touch Support, Google Cloud

This role is based in Waterloo, ON, Canada or Austin, TX, USA.

Compensation:

$147,000-$216,000 + bonus + equity + benefits

Responsibilities:

• Own and resolve critical customer issues while improving customer experiences.
• Provide 24x7 support for customers transitioning to Google Cloud.
• Troubleshoot technical problems through debugging, networking, and system administration.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in customer support or software development.
• Proficiency in Java, C, C++, Python, or Go.

Preferred Qualifications:

• Experience with public cloud services and infrastructure.
• Background in crisis response or escalation management.
• Familiarity with Linux/Unix systems and cloud computing.