Technical Solutions Engineer, Scaled Solutions

This role is based in Bengaluru, Karnataka, India.

Responsibilities:

• Resolve stakeholder issues and blocked data center actions through effective diagnosis and troubleshooting.
• Develop, iterate on, and improve internal tools, software, or automations that assist with speedy troubleshooting and issue management.
• Work closely with cross-functional stakeholders and partner teams across Google Server Operations and Engineering to address issues and root causes.
• Participate in a rotating weekend on-call shift to support key Machine Learning (ML) deployments.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues.
• Experience reading code in a general-purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript).
• Experience with technical projects including design, development, maintenance, and driving long-term improvements.

Preferred qualifications:

• Experience working with AI/ML data center hardware platforms and related technologies.
• Experience interacting with customers or users and working closely with technical stakeholders.
• Experience developing backend applications or shell scripts.