Solutions Developer, Mission Critical Services, Networking, Google Cloud

This role is based in Waterloo, ON, Canada.

Compensation:

CAD 158,000-162,000/year + bonus + equity + benefits

Responsibilities:

• Provide high-touch, rapid-response support for critical customer workloads on Google Cloud.
• Own end-to-end incident management to resolve complex customer issues.
• Troubleshoot technical problems involving debugging, networking, and system administration.
• Work as part of a global team ensuring 24-hour customer support.

Minimum Qualifications:

• Bachelor's degree in Science, Technology, Engineering, or equivalent experience.
• 6 years of experience in troubleshooting, customer advocacy, or software development.
• Experience with coding in Java, C, C++, Python, or Go.
• Familiarity with distributed systems and web technologies (e.g., HTTP, HTML, DNS, TCP).

Preferred Qualifications:

• Experience in crisis response or escalation management.
• Knowledge of networking fundamentals and Linux/Unix systems.