Customer Solutions Developer I, Infrastructure, Kubernetes

This role is based in Waterloo, ON, Canada.

Responsibilities:

• Manage customer problems through effective diagnosis and resolution.
• Troubleshoot and determine root causes for customer-reported issues.
• Act as a consultant for internal stakeholders to resolve technical deployment obstacles.
• Work with cross-functional teams to advocate for customer needs.

Minimum qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 3 years of experience in troubleshooting and advocating for customer needs.
• 2 years of experience with computer networking and web technologies.
• Experience with Linux/Unix system administration and programming/scripting languages.

Preferred qualifications:

• Experience in technical consulting for enterprise customers.
• Experience with Kubernetes and cloud computing.