Engineering Manager (BE/ML) - AI Help Platform

This role is based in Sydney, Australia.

What you'll do:

• Coach and mentor a high-performing engineering team.
• Lead technical strategy and roadmap planning for AI Help Platform.
• Build scalable backend systems and orchestration workflows.
• Drive operational excellence across AI-powered support capabilities.
• Collaborate with cross-functional teams to enhance user experiences.

You’re probably a match if:

• You have experience leading backend, platform, or AI/ML engineering teams.
• You possess strong technical depth in backend systems and distributed architectures.
• You are excited about AI and emerging technologies.
• You can effectively communicate complex technical concepts.
• You care about building inclusive and high-performing engineering cultures.

About the team:

The AI Help Experience group designs intelligent help experiences that empower users to resolve issues quickly as Canva scales globally.