Engineering Manager (BE/ML) - AI Help Platform

This role is based in Melbourne, VIC, Australia.

What you'll do:

• Coach and mentor a high-performing team of engineers.
• Lead technical strategy and roadmap planning for the Help AI Platform.
• Build scalable backend systems and orchestration workflows.
• Drive experimentation and operational excellence across AI-powered support capabilities.
• Collaborate with cross-functional teams to expand capabilities.

You're probably a match if:

• You have experience leading backend, platform, or AI/ML engineering teams.
• You possess strong technical depth in backend systems and distributed architectures.
• You are excited about AI and emerging technologies.
• You can balance platform thinking with product thinking.
• You are an excellent communicator.

About the team:

The AI Help Experience group designs intelligent help experiences to empower users globally.