Global Partner Services - Senior Service Designer

This role is based in Amsterdam, Netherlands.

Responsibilities:

• Define, design, and review end-to-end partner journeys across regulatory interactions.
• Design and optimize the service operating model for new services.
• Collaborate with product teams and UX designers to improve partner and internal user experiences.
• Mentor peers and contribute to service design standards.
• Lead cross-functional teams to tackle complex service problems.

Requirements:

• Master’s degree in a relevant field.
• 8+ years of experience in service design and process management.
• Expertise in regulated environments.
• Strong networking and negotiation skills.

Technical Skills:

• Experience with process automation and monitoring tools.