Senior Program Manager, Courier Experience and Support Operations - EMEA Delivery CommOps

This role is based in Amsterdam, Netherlands.

Responsibilities:

1. Design & execute high-impact, cross-functional initiatives to optimize courier support experience.
2. Identify and prioritize impactful opportunities using data and customer insights.
3. Project manage key regional and cross-functional initiatives.
4. Improve operational performance through quantitative analysis.
5. Collaborate with various teams to launch and iterate on support initiatives.
6. Influence global and regional stakeholders to drive execution on key initiatives.

Basic Qualifications:

• 5+ years in Customer Experience, Program Management, Operations, or Support Enablement.
• Data-driven with advanced proficiency in Excel/Google Sheets.
• Strong knowledge of performance metrics.
• Excellent stakeholder management and teamwork skills.
• Natural problem-solver with strong communication skills.

Preferred Qualifications:

• Experience across EMEA or Global markets.
• Experience in customer support with a focus on delivering great experiences.
• SQL or programming proficiency.