Program Manager, Risk & Payments Quality

This role is based in Amsterdam, Netherlands.

Responsibilities:

• Develop and drive the Financial Risk Quality strategy.
• Design and maintain support structures for Refunds & Appeasements and Payments Compliance.
• Establish and lead Business Review structures to track key performance indicators.
• Partner with cross-functional teams to optimize program workflows.
• Collaborate with Legal and Regulatory teams to ensure compliance with global legal requirements.
• Influence regional and global stakeholders to adopt standardized quality frameworks.

Basic qualifications:

• 3-5 years in Program Management, Service Quality Assurance, or Financial/Risk Operations.
• Proficiency in quality management principles and methodologies.
• Experience building governance models.
• Familiarity with global data management regulations.
• Strong communication skills.
• Experience leading cross-functional teams.
• Familiarity with quality assurance systems and data analytics tools.

Preferred qualifications:

• Experience with customer experience or process improvement.
• Bilingual/multilingual communication is a plus.