TikTok Shop - Service Strategy Program Manager

This role is based in Singapore.

Responsibilities:

- Design detailed service strategies for customer support, defining interaction policies, processes, and solution capabilities.

- Develop and maintain a standardized service framework for customer service.

- Implement Level 3 tagging systems to resolve customer inquiries effectively.

- Collaborate with Logistics, Product, and Algorithm teams to ensure solutions align with requirements.

Qualifications:

• Bachelor's degree in Business, Information Systems, Computer Science, or related disciplines.
• 5+ years of experience in service solution design or customer support roles.
• Excellent communication and cross-team collaboration skills.
• Fluency in English.