TikTok Shop - Service Insights Program Manager

This role is based in London.

Responsibilities:

- Drive comprehensive Voice of Customer programs to align service insights with user behavior analysis.

- Develop program solutions based on customer service feedback.

- Present feedback results to cross-functional teams and leadership.

- Develop innovative solutions to reduce complaints and simplify customer problems.

- Partner with internal and external teams to improve user experience.

Qualifications:

• BA/BS degree or equivalent experience.
• Experience in program management or customer service.
• Strong analytical skills and ability to use data for decision-making.
• Ability to influence without direct ownership.
• Experience in a fast-paced tech environment preferred.