TikTok Shop - Risk and Emergency Escalation Program Manager

This role is based in Los Angeles, focusing on ensuring a safe and trustworthy marketplace for users and sellers.

Compensation:

$88920 - $159600 annually

Responsibilities:

Lead responses to service escalations, act as a single point of contact for internal stakeholders, analyze customer feedback, and develop systems for proactive issue detection.

Qualifications:

• 3+ years in program management or crisis management
• Strong analytical skills and ability to manage escalations
• Experience in tech, e-commerce, or customer service preferred