TikTok Shop - Reverse Logistics Customer Experience Program Manager

This role is based in Seattle, focusing on enhancing post-purchase reverse logistics experiences.

Compensation:

$104712 - $192534 annually

Responsibilities:

Own the roadmap for reverse logistics, partner with various teams to improve customer outcomes, analyze operational metrics, and lead root-cause analysis for escalations.

Qualifications:

• BA/BS degree or equivalent experience
• 5+ years in product management, logistics, or related fields
• Experience with operational metrics and analytics

Preferred Qualifications:

• Strong customer focus in logistics environments
• Experience in e-commerce or reverse logistics operations