TikTok Shop - Quality Assurance Program Manager

This role is based in London.

Responsibilities:

- Develop and define QA strategy, execution framework and learning curriculum.

- Manage all QA related projects and train operational teams.

- Drive operations to reach QA goals and improve customer service metrics.

- Collaborate with Knowledge Management and Training Program Managers.

- Implement clear quality strategies with scalable processes.

Qualifications:

• Bachelor degree or above.
• Experience in quality assurance and customer service.
• Experience in E-commerce industry preferred.
• Excellent communication skills.