TikTok Shop- Escalation Program Manager

This role is based in Seattle.

Compensation:

$88,920 - $159,600 annually

Responsibilities:

• Manage escalated seller and creator inquiries through the oncall ticket system.
• Identify root causes of issues and provide resolutions.
• Monitor performance metrics and coordinate with cross-functional teams.
• Create and manage SOPs and enhance processes.
• Engage with sellers and creators to build long-term relationships.

Qualifications:

• BA/BS degree or equivalent experience.
• 3+ years in customer service/support.
• Experience in managing escalations and process optimization.
• Data-driven problem-solving skills.