TikTok Shop - Customer Trust & Communication Strategy Program Manager

This role is based in Singapore.

Responsibilities:

Own and revamp the end-to-end transactional communication journey, optimize messaging clarity, and lead the strategic decoupling of US buyer communications. Champion the vision for a self-service platform and centralize communication performance monitoring.

Qualifications:

• Bachelor’s degree in Business, Communications, Operations, or related field.
• 5+ years of experience in Customer Experience, Product Operations, CRM, or Program Management.
• Proven track record in omni-channel customer communications.
• Experience leading complex technical initiatives.
• Strong analytical skills and experience in managing external reputation initiatives.