TikTok Shop - Customer Segmentation & Experience Strategy Program Manager

This role is based in Seattle.

Compensation:

$125400 - $235980 annually

Responsibilities:

• Define and evolve customer segmentation frameworks.
• Lead development of customer experience strategies.
• Translate behavioral data and insights into actionable strategies.
• Partner with various teams to embed segmentation into product flows.
• Identify friction points and recommend solutions to improve customer satisfaction.

Qualifications:

• BA/BS degree or equivalent practical experience.
• 5+ years in customer strategy or related fields.
• Strong analytical and structured thinking skills.