TikTok Shop - Customer and Fulfillment Experience Program Manager

This role is based in Seattle, focusing on improving the customer cancellation journey across TikTok Shop.

Compensation:

$83600 - $143556 annually

Responsibilities:

• Own the roadmap for customer-facing cancellation experiences.
• Partner with various teams to identify gaps and improve workflows.
• Design dashboards to monitor cancellation performance.
• Analyze operational data to surface pain points.
• Track key experience metrics and recommend optimizations.

Qualifications:

• BA/BS degree or equivalent experience.
• 2+ years in service and experience fields.
• Experience managing data analytics.
• Strong customer focus and ability to influence partners.