TikTok Shop - Arbitration Strategy Program Manager

This role is based in Seattle, WA.

Compensation:

$94,240 - $173,280 annually

Responsibilities:

- Analyze dispute problems and generate insights based on user and merchant feedback.

- Formulate dispute rules and service strategies for various scenarios.

- Monitor business metrics and establish mechanisms for feedback and improvement.

Qualifications:

• 3+ years in operations, program, or project management.
• Experience in data-driven analysis and strategic improvements.
• Strong analytical and problem-solving abilities.