Program Manager (Video Safety Operations - Product and Process Solutions), Trust & Safety

Location: Singapore

About the Role:

As a Program Manager, you will work on high-impact strategic initiatives that improve overall human accuracy in moderation quality. This requires end-to-end ownership from strategy design, project planning, timeline management, and stakeholder influence.

Responsibilities:

• Assess and identify opportunities to improve Overall Human Accuracy (OHA) of human moderators.
• Design program strategy in line with the business metric of OHA, focusing on calibration, training, and root cause analysis.
• Contribute to leadership-facing forums with succinct communication skills and high data literacy.

Qualifications:

• Demonstrable familiarity with frontline operations in moderation or adjacent fields.
• Proven results in executing high visibility projects involving global strategic teams.
• Clear communication skills with a strong ability to influence stakeholders.