Logistics Service Excellence Program Manager - TikTok Shop

This role is based in London, UK.

Responsibilities:

Act as a liaison between product teams and customer service, conduct reports on service issues, establish standard processes, lead experience projects, and collaborate with various stakeholders to enhance logistics outcomes.

Qualifications:

• Bachelor's degree or above with 5+ years in e-commerce logistics or customer service operations.
• Experience in continuous improvement and data analysis.
• Strong communication and coordination skills.