Manager, Incident Response & Management

This role is based in Singapore.

Compensation:

S$208,000 - S$312,000/year

What you'll do:

Lead a team responsible for incident response, manage incident resolution, and improve related processes and tooling.

Responsibilities:

• Manage a team of frontline incident response managers
• Coordinate and manage incident resolution with cross-functional collaboration
• Facilitate post-incident reviews and contribute to root cause analysis

Requirements:

• 5+ years of direct people management experience
• 3+ years of experience in Major Incident Management
• Strong communication skills and ability to navigate ambiguity

Preferred qualifications:

• Technical background with proficiency in SQL or similar query languages
• Experience with monitoring tools like Prometheus and Grafana
• Experience in high-growth technology companies