Bridge - Operations Associate

This role is based in Bengaluru, India.

Responsibilities:

• Analyze and troubleshoot complex technical issues through direct user interaction (Slack).
• Develop product and platform expertise, working closely with Engineering, Product, and Operations teams.
• Optimize support processes to enhance efficiency and improve user experience.
• Create and refine documentation for self-service issue resolution.
• Lead continuous improvement initiatives to meet key performance metrics.

Minimum Requirements:

• 1-5 years of experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Strong analytical thinking and problem-solving abilities.
• Organized, self-starter with a process-oriented mindset.
• Able to work in a fast-paced environment and prioritize effectively.

Preferred Qualifications:

• Familiarity with SQL.
• Prior experience with cryptocurrency support.