Technical Program Manager, Support Delivery

This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week.

Compensation:

$280K + Offers Equity

Responsibilities:

• Lead support delivery programs for Tier 3 frontline delivery for strategic customers.
• Own the premium support service strategy and design.
• Collaborate with cross-functional teams to define and manage support initiatives.
• Implement tools and automation to enhance customer support efficiency.

Requirements:

• 8+ years of experience in program management or support engineering.
• Experience with tools and automation that scale processes.
• Strong communication and problem-solving skills.