Data Center Incident Program Manager

This role is remote-based in the US.

Compensation:

$125.6K – $228K

Responsibilities:

• Define and maintain incident severity levels and escalation thresholds.
• Establish incident response standards and protocols.
• Implement incident management tooling and ensure integrations with monitoring systems.
• Lead post-incident reviews and track corrective actions.

Requirements:

• 7+ years in mission-critical infrastructure or data center operations.
• Experience leading major incidents and conducting root cause analysis.
• Ability to remain calm and decisive under pressure.

Preferred Skills:

• Experience in hyperscale AI compute environments.
• Familiarity with incident management tools like PagerDuty or ServiceNow.