AI Success Engineering Manager - EMEA

This role is based in London, UK.

Responsibilities:

• Lead, mentor, and develop a high-performing regional team of engineers across EMEA.
• Establish operating rhythms for the team to ensure consistency and scalability.
• Advise and partner with large enterprises to drive AI adoption and business transformation.
• Create and implement customer success plans with defined goals and KPIs.
• Monitor industry landscape to contribute to product roadmap.
• Travel ~15% of the time to nurture customer relationships.
• Collaborate closely with Sales for seamless handoff between pre- and post-sale.

Requirements:

• 10+ years of experience in customer-facing roles with technical enterprise products.
• 3–5 years managing teams across multiple countries or regions.
• Experience with global enterprise customers and managing success programs.
• Exceptional presentation and communication skills.
• Commitment to fostering the safe and ethical evolution of AI.