Senior Enterprise Support Program Manager

This role is based in Tokyo, Japan.

What you'll be doing:

• Lead the quality management for enterprise products like complex GPU-accelerated systems and AI workloads.
• Engage with NVIDIA strategic customers to drive AI infrastructure initiatives.
• Collaborate with internal Engineering, Product, and Sales teams.
• Define and manage the enterprise support program.
• Establish and maintain relationships with support partners.

What we need to see:

• 5+ years of experience in enterprise IT systems.
• Proficiency in both Japanese and English.
• Strong problem-solving and prioritization skills.

Ways to stand out from the crowd:

• Good interpersonal and collaboration skills.
• Knowledge of data center infrastructure operations.
• 3+ years of experience in customer service.