Senior Customer Technical Program Manager - Data Center Quality and Sustaining

This role is based in multiple locations including Santa Clara, CA, Austin, TX, and offers remote work options.

Compensation:

$192,000 - $304,750/year

Responsibilities:

• Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs.
• Develop and implement a comprehensive Quality Assurance and Sustaining Strategy.
• Establish and uphold quality standards and procedures for Data Center operations.
• Lead internal and external reviews on production systems quality issues.
• Identify areas for improvements in partnership with manufacturers.
• Collaborate to ensure high-quality standards across partners.
• Develop and maintain key performance indicators to monitor quality performance.
• Identify potential quality improvements and develop mitigation strategies.

Requirements:

• BS/MS/PhD in Computer Science, Electrical Engineering, or related field.
• 12+ years of experience in Customer Program Management.
• Strong leadership skills in managing high-profile customer escalations.
• Solid understanding of Quality Management Systems.
• Technical knowledge of Data Center Infrastructure and system configurations.
• Outstanding analytical and problem-solving skills.
• Strong interpersonal and communication skills.
• Certifications in quality management and PMP are desirable.