Principal Product Manager

This role is based in multiple locations: Santa Clara, CA; New York, NY; and Seattle, WA.

Compensation:

$240,000 - $379,500/year

Responsibilities:

• Manage the strategic direction and roadmap of the break-fix automation system.
• Define automation confidence thresholds and human-in-the-loop intervention points.
• Build operator UX for repair queues and workflow transparency.
• Drive integration between failure attribution and automated repair actions.
• Define repair SLOs and own metrics for fleet availability.
• Collaborate with NCP operators and hardware vendor partners.

Requirements:

• 15+ years of product management experience in infrastructure, platform, or MLOps.
• BS or MS in Computer Science, Engineering, or related area.
• Expertise with distributed systems and workflow orchestration.
• Strong operator UX instincts and ability to build alignment across teams.

Ways to Stand Out:

• Hands-on experience with GPU infrastructure or AI factory environments.
• Experience with RMA logistics and hardware repair processes.
• Background in reliability engineering or chaos testing.