Customer Success Operations Program Manager

This role is based in Santa Clara, CA.

Compensation:

$136,000 - $218,500/year

Responsibilities:

• Manage CSOps initiatives, defining scope, timelines, and success criteria.
• Lead change efforts for new tools and process redesigns.
• Translate business requirements into operational needs.
• Coordinate teams and vendors for timely delivery and adoption.
• Develop rollout plans and enablement materials.
• Track progress and resolve issues proactively.
• Document scalable processes and operational standards.
• Support continuous improvement across CSOps projects.

Requirements:

• 8+ years in Customer Success Operations or related fields.
• Experience with Customer Success Platforms.
• Strong project management skills.
• Excellent communication and leadership abilities.
• Bachelor’s degree or equivalent experience required.
• Familiarity with healthcare technology and NVIDIA tools is a plus.