Software Engineer 5 - Customer Service Platform

This role is remote-based in the USA.

About the Team:

The Customer Service Platform team empowers Netflix Customer Service to assist customers 24x7. Responsibilities include powering the contact center and enhancing operational efficiency.

About the Job:

We are looking for a senior full stack engineer to own both backend and frontend development for our member management software (Netflix CRM). You will drive features from concept to production, collaborating with engineering teams and product stakeholders.

Qualifications:

• Experience with TypeScript or JavaScript
• Experience with modern UI frameworks such as React
• Solid experience in object-oriented programming (Java, C++, etc.)
• Experience with API technologies (GraphQL, gRPC, REST)
• Knowledge of data structures and DB schema design
• Experience with cloud computing platforms like AWS

Nice to Have:

• Experience in customer support/account management
• Experience with Generative AI/ML

Compensation:

Not specified.