Technical Support Engineer (SCIM - Endpoint Protection)

This position is based in Sydney, Australia with a requirement of 3 days per week in-office.

Responsibilities:

• Own, investigate and solve customer technical issues.

• Collaborate within and across teams, leveraging troubleshooting tools.

• Identify potential product defects and escalate appropriately.

Qualifications:

• 3+ years technical support or consulting experience, or a Bachelor's Degree in Computer Science, IT, or related field.
• Strong understanding of Defender for Endpoint on Windows.
• Troubleshooting of scanning and performance issues.

Nice to have:

• Understanding of Defender for Endpoint on Linux and macOS.
• Experience in the Linux platform.